Simply PC Ltd provides a wide variety services which include:
Our PC servicing is extensive with some several thousand hardware related requests on record. Of the systems that we have sold less than 0.03% have had hardware issues and 100% have been covered by warranties. We have serviced entire networks of PC’s 200-300 at times down to the individual users, small business and home PC’s. On servicing, our reports are detailed, providing a thorough breakdown of activities in plain English. These records are kept permanently, creating a history that can be referenced should it be necessary. Our customers are impressed by our personal knowledge of their business and systems and the service record is pivotal in the recommendation for future preventative maintenance. Options for support cover a wide spectrum of service tiers from simple one-off repairs to Maintenance Contracts and Service Level Agreements.
We supply replacement parts with industry standard high warranties. The components are selected from a series of vendors that must demonstrate their commitment to quality, preferably with ISO qualifications and must have a proven track record in the business. Overheads are minimal and the subsequent advantages are passed directly to the customer.
For our customers we are available both on landline and cellphone. We have pagers for the more important clients who demand 24/7 support and for those clients that simply need occasional support we have email and web access. We believe that our support is fully complementary to our products and without one, the other will simply not create a viable business.
Often, businesses cannot afford a fulltime ICT employee. We offer our consulting skills to compliment your business, allowing you to focus on what you know best. We actually prefer NOT to work in a business fulltime, rather we consult, recommend paths and propose strategies that can be easily adopted by the business manager to achieve optimum results.
Simply PC’s core business evolved around upgrades and repairs. Our understanding of the PC market has given us the vision to know which PC’s have longevity and those which will present themselves long before the warranties expire. Our PC Systems are built to specific requirements. They must have solid cases, supportable componentry, reliable backup service and support, have a proven track record and most of all, NOT be bleeding edge technology. The difference between new technology and technology that is solidly reliable can mean REAL $$$ to a small business. Businesses NEED reliability and performance but not at the expense of each other. For New Systems and Upgrade Prices and Specifications, see our related web pages. Our new systems have a progressive WOF recommendation that ensures longevity.
General PC Tune-ups and Reporting
Over time a PC’s performance will generally degrade. The registry gets larger and full of redundant information, the drive fills up and fragments and the file structure may become damaged. All these issues combine to slow to performance of your once speedy investment to a crawl. Like a car WOF, we recommend that the PC be fine tuned every 6 months. This tune-up does two things. First, it speeds the system up and secondly, it allows for the assessment of your investment and the recommendation of any changes that need to be made – like more memory, larger drive, processor change etc.
Swap-A-Box System Replacements
In the lifecycle of the PC, there will often come a time to upgrade more components than is worthwhile. This is the time for a Trade-In or Swap-A-Box solution. The monitor and printer have a longer replacement cycle than a PC, so we recommend this solution when you need a “new” computer but don’t want to replace the entire system. You keep the peripherals, mouse, keyboard screen and printer and we supply you a new PC or new internals depending on your individual requirements. Your investment is protected, the outlay is far less and you have the advantages of a new system. Simple really!
We specialise in PC’s, but we realise that customers also want a one stop shop. Therefore we align ourselves with two of Auckland most prominent VDU and printer repairers. Their performance exceeds the customers requirements with the net result that our overall service appears seamless to our clients.
Communication is one of the PC’s greatest strengths. The ability to send electronic mail to anyone who has the facilities to receive, throughout the world, or to use the internet for anything from research to games has brought the PC into the home of just about anyone. One of our missions is to ensure that everyone has access to this tool and is able to feel part of the global network. We set up email and internet, using your choice of provider, or one of ours and ensure you know how to use it.
Antivirus & Security Solutions
One of the biggest headaches for PC users is the virus. Coupled with Worms, Trojans and Hackers your investment is open to attacks from various sources the moment that you attach to the Internet. Our 3 fold approach to this is simple.
Firstly, all our new systems have current antivirus software AND up-to-date signature files. Without the signature files, the PC becomes increasingly vulnerable as time progress, until the software protecting the system becomes useless. We put this at between 1-2 months. Signature files more than 3 months out of date provide little protection against new viruses.
Secondly, we provide firewall software that prevents unauthorised accesses via a local network or the internet. Simply put, people cant hack your investment from the outside. In addition we recommend the use of Anti-spyware software. You don’t leave your house keys for people to help themselves to your fridge contents – PC’s deserve the same respect and this software removes the spyware that you may have on your system that secretly tells others on the internet about your PC activities.
Finally we recommend backups. Even the best protected PC’s fail. Although hardware can be replaced, years of data, often proprietary and essential to business can be lost. A simple backup procedure can prevent years of lost work.
In addition to the core services mentioned above we also have the following services to offer that may be of benefit to you. These include:
- Support and training in MYOB Accounting Systems
- Support for Palm Pilot Applications
- Custom Software development including HelpDesk & Incident Management
- Installation of LANS Local/Wide Area Networks Design and Support
- Web Site Development
- Internet/Intranet Solutions
- PC Training and Assistance
Our charge rates for core competencies have been static for some 3 years now at $60/hr, minimum 1hr, charged thereafter in 15 min intervals. Often a PC will need to be removed for a time and if the client requires it, a “Courtesy” PC is provided, allowing them to function whilst their investment is repaired.
For consulting, protracted contracts or work that is not covered above, our rates are negotiable, tailored to suit the customer.